• We offer Free USPS Shipping on Domestic Orders over $150
• Easy 30 Day Exchanges
• All shipments come with tracking
• In stock orders ship within 1-3 business days (This can extend during sale times due to volume.)

We are a small, intentional brand, with real people who lovingly care for your orders. We do our very best to assist you and offer our best service, and we appreciate your kindness and patience while we do so. 

**Shipping delays can occur due to severe weather & country-wide strikes. We do our absolute best to make sure your package arrives in a timely manner however we are not responsible for delays outside of our control.

 

Holiday Shipping Cuttoff '24

In order to get your order in time for Christmas (Wednesday 12/25/24), orders should be placed by the following dates:

 

USA DOMESTIC:

8am MST on 12/16

For Standard USPS First Class

 

8am MST on 12/19

For UPS 2-Day Shipping

 

8am MST on 12/20

For UPS Overnight Shipping

 

INTERNATIONAL SHIPPING:

12/16

For UPS Saver & Express (not standard)

*Please note: We do our best to ensure orders arrive in the specified timeframe, however, UPS Overnight (USA) is the only guaranteed shipping service we offer.

 

Domestic USA Orders

Orders over $150 qualify for free, standard USPS shipping

Standard shipping time is estimated at 3-6 business days

Express Next Day and 2 day shipping are offered via UPS (no P.O. boxes) and the cost is calculated at checkout.

Timeframes do not include our 1-3 day processing time and all timeframes are based on business days. We do our best to make sure your package arrives in a timely manner however we are not responsible for delays.

All fine jewelry orders are shipped with a signature required, unless otherwise requested.

International Orders

We offer worldwide delivery, and shipping costs are calculated based on your location at checkout

Current estimated shipping time for international orders is 2-4 weeks via USPS First Class International

All orders shipped with USPS First Class are handed off to the local postal service in the receiving country. If you have an issue with delivery, please first contact your local postal service and if they are not able to assist you - don’t hesitate to email our care team!

We offer Expedited worldwide shipping via UPS, and recommend this option if you are in a rush to receive your order, or simply desire more control over delivery (fancy!). Note: UPS is not able to guarantee international delivery timeframes, though most International UPS orders will arrive in 2-5 working days.

**Duties and taxes are not included in the total at checkout.  They are determined by the customs agency within the destination country.  Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. 

If a package is “refused” or “unclaimed” at customs, we are only able to re-ship or refund your order once we have safely received the package back. Couriers do sometimes charge return fees, and any refund offered will be minus these fees which can amount to 25% of the total.

 

 

Free 30 Day Exchanges

At this time we do not offer refunds - however we do offer exchanges.

Need to exchange an item? Click here to initiate your exchange of unworn, undamaged jewelry within 30 days of purchase for domestic orders and 45 days for international orders. Our exchange system will walk you through the steps and offer a store credit, or an exchange for anything else from our website.

Please make sure to keep your original packaging and order slip to include in your returning package so that we can process your exchange. We do our best to process exchanges within 5-10 days of receipt at our studio, but delays can happen within busy sale times.

Please note: All exchanges must be completed through our exchange system. We are unable to accept unapproved exchanges or exchanges that arrive worn / damaged.

If you are returning a necklace, please ensure it is packaged in its original zipper bag with the clasp fastened and outside of the zipper. This will prevent tangling. Chains that arrive tangled beyond repair will not be accepted. 

All Gold, Perfumes, and items discounted over 30% of MSRP are considered "Final Sale" and cannot be exchanged or returned.

 

 

 

Repairs

We do our best to help with repairs if we can, however please note that not all jewelry is repairable. 

If a repair is possible, we offer assistance within 1 year of purchase and may be subject to a repair fee. If a repair is not possible we do offer recycling and can help with a replacement if needed. 

For all repair inquiries, please email customercare@catorilife.com. Please include your name, photo of the damage, description and proof of purchase or original order number. All repairs are subject to shipping charges. We will do our best to help you. We reserve the right to deny unreasonable repairs and exchanges.

 

 

 

Route Insurance

We offer Route Package Protection —a third party insurance and tracking solution—  on every order to give our customers the best possible delivery experience. Route provides protection for your package in the event that it gets lost, stolen, or damaged while in transit. 

Route is automatically added to your cart at checkout, though you do have the option to "unselect" and decline coverage. If Route is selected, you'll receive an email confirmation and details on how to file a claim if needed. You can also file a claim here.

We (of course!) do not require Route, but we do highly recommend choosing to include it in your order, for peace of mind. Route is an amazing resource in case your package is lost or stolen in transit or at the time of delivery, and they work extremely quickly to provide you with an acceptable solution.

You can find a full list of Route’s T&C’s by clicking here.

***Please note that if Route coverage is declined, we are not responsible for lost, stolen, or damaged packages, and cannot help with a replacement or refund.

 

 

 

Have a question? Check out our FAQs by clicking here!

If you have any questions you cannot find an answer to please email us at customercare@catorilife.com and our amazing customer care team will be happy to help!